All our customer's are satisfied with our service, and when things go wrong and refunds are required we comply without fuss making purchasing from us a pleasant experience.Many of our in store customers have been returning to the shop for more than ten years and enjoy the reception they get each time the come back.

As an independent plumbing and heating merchant supplying boilers and boiler spares from Worcester, Vaillant, Ariston, Baxi, Biasi, Glow Worm, Heat Line, Potterton and Megaflow we realise just how important not just price but quality of service and efficiency is in order to compete against the chain shops.

We are a company that is proud of our service and the experience we provide. Some of our latest testimonials are gathered from randomly selected customers, you can always email us at mdsoffice@googlemail.com if you wish to share your online or in store experience and for legal purposes your name and any contact details we hold against your name will not be displayed anywhere on or within our website.

We strive to improve our service further so all complaints and or suggestions are welcomes and addressed with a positive attitude.

“I have been a regular user of the of the MDS trade counter and since moved to purchasing online and ordering deliveries to my customer houses although I still like to pop in to have a good chat!!”

“Smooth ordering system and fast delivery, recommended to friends and family already”

“Just ordered some pieces of this site and the other site clickon taps, impressed with both speediness and how easy it was to use/order. I will come back again when I have another project”

“I was recommended by one of my colleagues and wasn’t disappointed, it’s easier than ever to order bits and pieces for work (plumber by trade) although I’ve popped into the shop a few times and was just as impressed there!”

“keep up the good work”

“Delivery was a little late, I did ask for it to come before 1pm but I was very impressed with price and how easy it was to find the part I was looking for”

“You can see why you’re one of the leading suppliers!! Chuffed with price and service”

“Although a regular customer in the shop I was recommended the website and ordering to customer’s addresses. I liked all the other features like the brouchers and links to suppliers websites. Makes my life easier when I try and tell a customer about something as I just show them the pdf or link”

“Just ordered some pieces through my phones internet, was easier than I expected. Cheers”

“ill definitely be a returning customer”

"just phoned to check if they had a part i coudn't find on the website and they did, payed over phone and delivered in no time"

"search isn't that accurate - try using the drop down menus, other than that well priced and happy with service"

"good price and postage, cheaper than a lot of the others. I will be returning in the future and have recommended your site to my family."

"Found you by searching for boiler spares and thought I'd try you, very glad I did. Price and service was spot on."

"Spot on."

"Very happy with service."

"Paid over the phone which was vry easy and delivery was fast"